I've just spent over four hours on tech support. My problem was very simple, but complicated by the fact that I couldn't use the phone I used when I signed up on the service, and I had never created a security question. Also, the fact that I kept getting shuffled to other people, and disconnected.
I finally finessed the security system when I created a security question (apparently I never had before). Although just moments ago, I was a security risk, now I was OK. Am I crazy, or does that make no sense at all?
I think I need a drink.